Who is required to post the California Residential Care Facilities for the Elderly Complaint Poster (a.k.a. “If You See Something, Say Something”)?
As of October 1, 2018, California licensed Residential Care Facilities for the Elderly (RCFEs) are required by California Code of Regulations, Title 22, § 84768(c) to post the California Residential Care Facilities for the Elderly Complaint Poster (a.k.a. “If You See Something, Say Something”). The poster must be 20” x 26” in size and be posted in the main entryway of the licensed care facility.
What does the Poster Cover?
The poster informs residents, their representatives and caregivers to report a complaint or concern at any licensed care facility using the provided hotline number (1-844-LET-US-KNOW) and to call 9-1-1 in the event of an emergency. Concerned individuals may also contact the California Department of Social Services, Community Care Licensing Division Compliant Bureau using the mailing address also provided on the poster.
Are there any other RCFE posting requirements?
RCFE licensees must also post:
California Personal Rights Residential Care Facilities for the Elderly Poster (#05747)
California Rights of Resident Councils Poster (#05711)
RCFE-CCRC licensees must also post the California Resident’s Rights Continuing Care Retirement Communities Poster (#05714)